Shipping and Delivery
Shipping and Delivery Policy for MOCHA ALL DAY
1. Order Processing Time
All orders are processed within 2-5 business days after your purchase is confirmed. Once your order is processed, you will receive a confirmation email with your tracking information.
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2. Shipping Time & Delivery Estimates
Since MAD operates on a model with our main supplier located in China, delivery times may vary depending on your location. Our standard delivery time is:
- Estimated Delivery Time: 7-15 business days from the date of shipment.
- Note: Delivery times may be affected by factors beyond our control, such as customs clearance, holidays, or logistical delays.
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3. Shipping Costs
- Standard Shipping: FREE
- Any additional fees (such as customs duties or import taxes) are the responsibility of the customer and may vary depending on your country's regulations.
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4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your package through our website or the courier’s tracking platform. Please allow 3-5 business days for tracking information to update after dispatch.
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5. Delayed or Lost Shipments
While we strive to ensure timely delivery, delays can occasionally occur due to high shipping volumes or customs processing. If your order has not arrived within 30 business days, please contact our customer support team for assistance.
If your package is confirmed lost by the carrier, we will offer a replacement or full refund.
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6. Incorrect Shipping Information
Please ensure all shipping details are accurate when placing your order. Optimum is not responsible for packages delivered to incorrect addresses due to errors in the shipping information provided. If you realize there’s a mistake after placing your order, contact us immediately to make corrections before shipping.
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7. Damaged or Defective Items
If your MAD products arrives damaged or defective, please contact us within 7 days of receiving your order with photos of the damaged item. We will arrange for a replacement or refund based on your preference.
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8. International Shipping
We offer international shipping to many countries. However, delivery times may vary depending on your location. Please note that customs procedures and import taxes may apply in some regions, and MOCHA ALL DAY is not responsible for these additional charges.
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9. Contact Us
For any shipping-related questions or concerns, feel free to reach out to us:
MAD Customer Support
Email: customersupport@mochaallday.com
